Client agreements. Please read through these before your appointment.
1 - Matting: If your dog is too matted to have the haircut of choice, you agree to having them clipped short for their comfort under the animal welfare act 2006 and acknowledge that you will be charged up to £20 on top of the groom price in accordance with our matting policy. - see our website for more info.
2 - Photography: You acknowledge that photos of your dog may be posted on our social media, website or used in our advertising.
3 - Restraints: We try to use restraints as minimally as possible, however we would like to mention that we will use appropriately fitted belly straps, grooming collars, elizabethan collars, muzzles and hammocks if necessary either to keep us and the dog safe, or to assist them to stand comfortably. We will not use them if they begin to cause your dog significant distress.
4 - Drop off/Collection: You acknowledge that you must arrive within 15 minutes of your appointment time otherwise your appointment may be rescheduled. In this case, the appointment will be charged as a “no show” and you will need to pay your groom price to cover the loss of income. At drop off or over text you will be told an estimated time to collect your dog, and then will be called or texted 15 minutes before your dogs are ready. Please ensure you are available to pick your dog up at that time unless otherwise discussed. Please do not knock before the agreed upon time as we do not have a waiting area and the sound of your voice may cause your dog to get too excited to continue behaving for their groom.
5 - Waiting with your dog: I don’t allow owners into the salon unless there are exceptional circumstances, this is due to insurance reasons as well as my salon being quite small. There are medical circumstances where we do allow owners in but this must be discussed prior to the appointment.
6 - Pre-existing conditions: We cannot be held liable for anything that occurs due to a pre-existing condition, and you must disclose them prior to the groom. This can be anything from food allergies, medication allergies (so this can be told to the vet in case of emergency), sensitive skin, heart murmurs, luxating patella etc. You also must agree that we may take your dog to the veterinarian in case of a severe flare up of these conditions where we think your dog's life may be at risk, and that you the owner will be liable for all the associated costs.
7 - Fleas: If your dog is found to have a flea infestation you agree to have your dog bathed in natural flea shampoo, there will be a £20 flea fee to cover the cost of flea treating the salon and cost of the flea shampoo - this is not treatment, you will have to get flea treatment and advice from your vet after the groom at your own expense.
8 - Behaviour: You must disclose any known aggressive behaviour from your dog. This could be at the vet, with previous groomers, with men, children, people in general or other dogs. We need to know so we can stay as safe as possible and can use appropriate caution/restraints. With aggressive behaviour, we will continue the groom to the best of our ability and within your dogs thresholds. If your dog is distressed/thrashing/snapping we will stop the groom immediately. You will be charged for the full groom, and may make another appointment within the same week or whenever I have a slot to attempt to finish the groom with no extra charge.
9 - Emergencies: In the event of an emergency, you authorise this establishment to immediately seek professional veterinary attention for your dog. We will attempt to contact you in every way possible in the case of an emergency.
10 - No show/call appointments: If you don’t show up for your appointment or call in the morning of the appointment to cancel, you will either have to pay the total cost of the booked treatment or you will not be allowed to book back in with us. This is to cover the loss of income. Of course we do take into consideration emergencies and will use discretion when charging cancellation fees.